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Having no idea about the industry a company is a part of is almost like playing bulls-eye with a blindfold on. And competing in a sphere with limited knowledge of competitors and their strategies puts a company in a precarious position. Not every strategy of a company goes right and working in an environment of no external knowledge proves to be a gamble that may not pay very well. In hindsight, companies with valuable information relating to its competitors and the industry have been the most resilient and agile enough in terms of changes in strategy and flexible in introducing new processes and workflow. Competitive Benchmarking is a process that can help an organization assess changes in the industry, track competitors, and position itself to develop tactical maneuvers.
Competitive benchmarking provides an understanding of what can and does not work and presents insights on what others are doing that can be adopted and which pitfalls other businesses had that can be avoided.